WORKMANSHIP WARRANTY – 3 month workmanship warranty
GOODS WARRANTY – Manufacturers warranty will cover faulty parts within warranty period, this may not cover labour.

SPECIAL ORDERS: A non refundable 50% deposit is required when order is placed.

Booking Cancellation and No-Show Fee Disclaimer: Please be advised that any booking cancelled without at least 24 hours’ notice or failure to show up for a scheduled booking will result in a fee equivalent to 50% of the labour charge that would have been applied for that booking. We kindly request your understanding and cooperation in adhering to this policy. Thank you for choosing our services.

Thank you for choosing Overland 4WD for your off-road needs. We are committed to providing high-quality products and excellent customer service. Please review our refund and returns policy, which includes our policy regarding returns due to a change of mind.

Eligibility for Returns:

We accept returns within 30 days of the original purchase date.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Non-Eligible Items:

Customized or personalized products are not eligible for return unless they are defective or damaged upon receipt.

Change of Mind Returns:

We understand that sometimes customers may change their mind. In such cases, we do not offer refunds. Instead, we will issue a store credit minus a 15% restocking fee.

Return Process:

To initiate a return due to a change of mind, please contact our customer service team at sales@overland4wd.com.au to request a Return Merchandise Authorization (RMA) number.

Once you receive an RMA number, please securely package the item with the original packaging and a copy of the original invoice.

Clearly mark the RMA number on the outside of the package.

Return the Item to Overland 4WD 7/72 Sugar Road Maroochydore 4558

Customers are responsible for the cost of return shipping.

Inspection and Approval:

Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

If the return is approved, we will issue a store credit minus a 15% restocking fee.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately at sales@overland4wd.com.au or 0754794955

We will arrange for a replacement or a full refund, including return shipping costs.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Late or Missing Refunds:

If you haven’t received a store credit or refund after the specified processing time, please check with your bank or credit card company. If the issue persists, please contact us at sales@overland4wd.com.au or 0754794955.

If you have any questions about our refund and returns policy, please contact our customer service team at info@overland4wd.com.au.

Please retain a copy of this policy for your records. This policy is subject to change without notice.

Any unpaid debt to Raudi Haus Performance PTY LTD T/A Overland 4wd Gear & Accessories will be referred to a debt collector. The customer will be liable for any associated costs with the recovery of the debt. Please settle your outstanding balance promptly.

Thank you for choosing Overland 4WD. We appreciate your business!

Sincerely,

The Team

Overland 4WD