Overland 4WD Automotive Workmanship Warranty Policy
1. Warranty Coverage
Overland 4WD provides a 3 Month workmanship warranty on all repairs, modifications, and installations carried out by our qualified technicians. This warranty covers defects in workmanship that result in mechanical failure or improper performance of the work completed by Overland 4WD.
2. Warranty Exclusions
This warranty does not cover:
- Damage due to misuse, neglect, abuse, accidents, or unauthorized modifications.
- Normal wear and tear of components.
- Faults arising from parts supplied by the customer or third parties.
- Any work performed outside Overland 4WD without prior written approval.
- Consequential or incidental damages, including towing, accommodation, or downtime costs.
3. Warranty Claim Process
If a defect in workmanship occurs within the warranty period, the customer must:
- Notify Overland 4WD as soon as the issue is identified.
- Provide a copy of the original invoice and details of the issue.
- Allow Overland 4WD the opportunity to inspect and rectify the issue at our facility.
4. Repairs Performed by Third Parties
If the customer chooses to have a fault rectified elsewhere, they must provide Overland 4WD with a written quote for approval before any work is commenced. Failure to do so will void this workmanship warranty. Approved repairs must be performed by a qualified repairer, and reimbursement (if applicable) will be at Overland 4WD’s discretion.
5. Limitation of Liability
Overland 4WD’s liability under this workmanship warranty is strictly limited to the repair or rework of the faulty workmanship. Under no circumstances shall Overland 4WD be liable for indirect or consequential losses arising from the defect.
By engaging Overland 4WD for services, the customer agrees to the terms and conditions of this warranty policy.
For any warranty claims or inquiries, please contact Overland 4WD at 0754794955 or admin@overland4wd.com.au.
GOODS WARRANTY – Manufacturers warranty will cover faulty parts within warranty period, this may not cover labour.
SPECIAL ORDERS: A non refundable 50% deposit is required when order is placed.
Booking Cancellation and No-Show Fee Disclaimer: Please be advised that any booking cancelled without at least 24 hours’ notice or failure to show up for a scheduled booking will result in a fee equivalent to 50% of the labour charge that would have been applied for that booking. We kindly request your understanding and cooperation in adhering to this policy. Thank you for choosing our services.
Thank you for choosing Overland 4WD for your off-road needs. We are committed to providing high-quality products and excellent customer service. Please review our refund and returns policy, which includes our policy regarding returns due to a change of mind.
Eligibility for Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
Non-Eligible Items:
Customized or personalized products are not eligible for return unless they are defective or damaged upon receipt.
Change of Mind Returns:
We understand that sometimes customers may change their mind. In such cases, we do not offer refunds. Instead, we will issue a store credit minus a 15% restocking fee.
Return Process:
To initiate a return due to a change of mind, please contact our customer service team at sales@overland4wd.com.au to request a Return Merchandise Authorization (RMA) number.
Once you receive an RMA number, please securely package the item with the original packaging and a copy of the original invoice.
Clearly mark the RMA number on the outside of the package.
Return the Item to Overland 4WD 7/72 Sugar Road Maroochydore 4558
Customers are responsible for the cost of return shipping.
Inspection and Approval:
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
If the return is approved, we will issue a store credit minus a 15% restocking fee.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at sales@overland4wd.com.au or 0754794955
We will arrange for a replacement or a full refund, including return shipping costs.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Late or Missing Refunds:
If you haven’t received a store credit or refund after the specified processing time, please check with your bank or credit card company. If the issue persists, please contact us at sales@overland4wd.com.au or 0754794955.
If you have any questions about our refund and returns policy, please contact our customer service team at info@overland4wd.com.au.
Please retain a copy of this policy for your records. This policy is subject to change without notice.
Any unpaid debt to Raudi Haus Performance PTY LTD T/A Overland 4wd Gear & Accessories will be referred to a debt collector. The customer will be liable for any associated costs with the recovery of the debt. Please settle your outstanding balance promptly.
Thank you for choosing Overland 4WD. We appreciate your business!
Sincerely,
The Team
Overland 4WD